Work Experience 

Help Desk                                                                                                                              November 2022 – June 2023 

Tailored Brands - Joseph A. Banks, Men's Warehouse, Custom Tailors - Through TEKSystems - Hampstead, MD.

• Monitor the Service Now queue for incoming requests
• Repair or scheduling repairs on all printers
• Handle the moving of all hardware
• Work with local and remote users to resolve all issues 
• Report user lockouts to the appropriate admin group 
• Remove hardware from the network as needed
• Be the onsite assistant to the admin groups, network and otherwise for hardware and software maintenance 
• Help to maintain all RF devices 
• Help to maintain all line control cabinets

Help Desk                                                                                                                                  February 2015 – May 2022

Fila U.S.A. Curtis Bay, MD.

• Complete hardware and software repairs and installations for all users local and remote
• Repair and cleaning of all zebra printers
• Handle the moving of all hardware
• Monitor the network activity
• Add and disable and reset users in active directory and AS400
• Add hardware to the network as needed
• Creating and maintaining RF gun cabinet access for users
• Creating RF images and maintaining RF devices 
• Complete all network upgrades 
• Keep clean and update active directory, DNS and DHCP 

Help Desk                                                                                                                          September 2008 – March 2014

Under Armour Inc. Curtis Bay, MD.

• Complete hardware and software repairs and installations for all users local and remote
• Repair and add to the network all printers
• Handle the moving of all hardware
• Monitor the network activity
• Add and disable and reset users in active directory
• Add hardware to the network as needed
• Assign tickets using Track-it
• Complete all network upgrades 
• Keep clean and update active directory, DNS and DHCP 

I am willing to relocate, The Florida area, Daytona to St. Augustine mainly but I am open to other areas. 

Remote work would be preferred. 

I realize that the pay is dropping in the IT field due to overabundance of workers so I do not need a salary to reflect my experience. 

I am willing to take a fair salary in todays market.